Resume

Christan Fergus

User Experience Strategist

As a leader in advocating for human beings, I bring empathy into product design, use the stories found in data to inform product direction, & craft meaningful designs that provide those humans with what they need to accomplish their tasks.

ZOLL

July 2016 - Present
Industry / Medical EMS SaaS

Senior User Experience Strategist

Sr. UX Designer/Developer

I use my strong technical background combined with business acumen & user empathy to design responsible, user-centered software in the medical SaaS space.

I took over and led the design and launch of the innovative EMS Respond app which was selling before it was even released, and has proven consistently profitable as we continue to iterate on the product
Leader of the design and product strategy for ZOLL Dispatch, a SaaS EMS dispatch application which contains features and solutions entirely informed by user research and task analysis
I provide detailed system and user flows to illustrate how users move through systems. Doing so uncovers most unexpected scenarios that enable me to design for all use-cases, thus reducing developer churn
I partner with the PO & PM, and am an integral part of product design
I gather qualitative & quantitative research, market research, and analysis then recommend, inform, and promote a user-centered product strategy
I understand how business works—that profitability & market leadership come from the union of business vision and the meeting customer needs—and work hard to cultivate that union
Experienced with presentations, I regularly give user-advocacy talks and present data research to my scrum team, and the company at large
I’m passionate about writing effective user stories that are centered on detailed personas
As an active member of a cross-functional, distributed UX team, I build and cultivate relationships across the company and promote UX design patterns
I serve as a consultant for teams that do not have a UX role, supporting their design and development as needed
I mentor junior team members, am a leader on my teams, and a servant leader to all

Front Range Community College

January 2014 - May 2017
Industry / Higher Education

Instructor

I’m passionate about teaching, coaching, & mentoring human-focused design professionals.

Taught a 200-level web development course as part of the Multimedia & Graphic Design department
Designed my own curriculum
Managed, instructed, & guided classes with up to 25 students
Emphasized & focused on real world use cases by analyzing websites & sharing my own industry experience
Focused on solid design guidelines and principles focusing on elements and principles of design
Approached the course with a holistic view from a professional’s perspective
Upon completion of the course, students had an expanded understanding and ability to craft the foundations of the web experience, and a solid understanding of what it will take to be a successful web designer

Door to Door Organics

March 2011 - May 2016
Industry / Grocery E-Commerce

Lead User Interface Developer

Senior Web Designer

Web Designer

Explore Related Work

I brought unity to the customer’s shopping experience by providing an intuitive journey that spanned from their devices to the point the groceries arrived on their doorsteps, which in turn grew company profitability.

Led the front-end team that was responsible for the website user experience, interface design, and front end development
Was responsible for building, guiding and defining architectural direction
I worked with visual designers, software developers, QA, product managers, & stakeholders to create and ensure our website was easy-to-use, engaging for the customer, and met business needs
Major components of my job included wireframing, designing, coding, and maintaining front-end architecture and patterns
Driver in the vision of the front end from an interface and code perspective that ensured quality and emphasizes best-practices
I utilized data from user testing, analytics, and behavioral metrics to drive design and product decisions
Discovered my love for user-centered-design as I dug into the "why’s" behind requests and needs, not just the “what’s”
Mentored junior team members, was a servant leader to all

Fergus Design

January 2008 - December 2011
Industry / Small Business Development

Owner/Freelancer

By running my own business, I gained the vital industry and tech experience that formed the foundations on which I’ve built my career.

Ran a profitable freelance business focusing on growing the online presence of small businesses
Grew project management, business development, accounting and mentoring skills
I specialized in static brochure websites and custom Wordpress builds
Worked closely with my clients and fostered long-term relationships
Translated their requirements into dynamic, rich and usable designs by providing wireframes and comps
Provided coded websites that met budget and requirements
Provided hosting to clients and managed their site needs