Christan Fergus, UXC
Product Designer
A design leader who understands the big picture, I form strategies rooted in research, empathy, and best practices to design experiences users need to accomplish their tasks.
Links & Downloads
Snapdocs
May 2021 - Present
Industry: Mortgage Lending
Lead Product Designer
Senior Product Designer
Leader of the automation group focused on machine learning in lending document quality control
Experience
- Implemented a system which provides immediate insight into closing errors, enabling us to charge approximately 35% more per transaction, totalling $375K/month in additional revenue
- Reduced the time it takes a loan officer to check documents for errors by 15 minutes per loan, saving users 8-15 hours per month of costly time
ZOLL
July 2016 - April 2021
Industry: Healthcare
Senior User Experience Architect
Senior User Experience Strategist
Sr. UX Designer/Developer
Strategic leader for green-field SaaS, mobile, and existing SaaS products
Experience
- Built a one-of-a-kind SaaS dispatch tool which saw 100% adoption with the 6 companies who tested the software
- As the senior user experience architect, I partnered with the engineering lead to design a system which brought release times down from 2 months to 2 weeks
- Created new dispatch software which increased user satisfaction by 80%
Front Range Community College
January 2014 - May 2017
Industry: Higher Education
Instructor
Taught a 200 level web development course fueled by real world scenarios and experience
Experience
Door To Door Organics
March 2011 - May 2016
Industry: Grocery E-Commerce
Lead Front End Developer
Senior Web Designer
Web Designer
Responsible for front end software architecture, people leadership, & a learnable ecommerce experience
Experience
- Led a team which built an innovative recipe site which integrated with an existing grocery delivery service, resulting in a 40% increase in sales within 1 year
- As front end developer/designer, I grew the team from 1 to 5
Fergus Design
January 2008 - December 2011
Industry: Small Business Development
Freelancer
Coached, designed for, & supported small businesses and their online presence
Experience
The Early Years
2000 - 2008
Industry: Various
Even before I began my traditional career, I had many opportunities and experiences that grew and shaped me into what I am today.
Experience
- Technical writer at Cummins Natural Gas, engineering division
- Founded a local coffee shop, managed up to fifteen employees at any given time
- Textile screen printer
- Starbucks assistant manager
Education
Nielsen Norman Group
2019 • User Experience Certification
Deque University
2019 • Web & Mobile Accessibility Certification
Westwood College
2008 • Bachelors in Web & Multimedia Design
Clovis Community College
2003 • Associates in Graphic Design